Customer Support

Bangalore | India | Full-time

Job Functions

  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments.

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Use telephones to reach out to customers and verify account information.

Requirement

  • Strong phone contact handling skills and active listening

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

  • High school diploma or equivalent; college degree preferred

If you are a highly motivated go-getter, send in your profiles at hr@msewa.com. All in for talent!